I way too experienced an absolute nightmare of a flight with them. I loaded out their 1500 phrase criticism variety by reducing it all the way down to the point that even I didn't recognize what I'd undergone.
On landing in Roatan on Feb 14, I acquired a bit of my luggage was nevertheless in Miami and they would have it about the aircraft on the following flight from Miami to Roatan, the next Saturday!
Walberg improved my seats.I believe the personnel inUS air may be very rude And that i don’t desire to vacation any more
I had a terrible expertise using American Airlines! My gate was modified 6 situations and that they had me managing from gate to gate to skip my flight! Then was placed on A different flight who’s gate was modified four moments following that! The men and women at gate were being terrible and didn’t treatment! My flight was delayed as a consequence of servicing troubles then I finally get on plane and sit in my seat and my arm was scratched by an staff pushing the consume cart!
When I obtained to your complimentary hotel that American setup for me, I named 800-433-7300 and talked to an agent there who, to my shock was not able to see flights which were available on USAIR. She explained to me there have been no open up seats on any of your early USAIR flights. I had been on the internet and could see that there were offered flights. I really booked a flight to confirm it to her.
I won't ever be use AA yet again!! I booked a flight for me and my son to affix our family members on family vacation. Extensive Tale shorter a little something came up and we're not able to go presently. I called your company with above a months recognize. Canceled the struggle with cellular phone rep John; who was extremely well mannered. He did not say anything at all about the level of cost I would be take place for canceling the flight. I identified as back again to talk to about the cost and I had been informed which i might be cost $200 by AA and $fifty with the supply I used to book the flight for each human being. That I would've a $15 credit history for every individual… I questioned to speak to her supervisor and Michelle Morgan was the person I subsequent talked to. She was no help, I questioned to talk to her supervisor and he or she stated that there was no person higher than her. I instructed her that I was guaranteed that there was anyone higher than her. Eventually she said that I could go to The client relations Internet-internet site. All over again I requested her two times for her supervisor’s identify and she or he replied buyer relations. I once more advised her I wished the name of her direct supervisor, the person who she claimed to…the title given was Jalia Elisidi .
When examining in at IAH, the employees driving the AA desk ended up all chatting and speaking about vacation. They seem aggravated that we experienced so many bags. The extra work was having of their way. This wasn't the way I predicted to start out my trip.
My husband and I had flight reservations for today (March fifteen, 2014) and following a routine coronary heart scan on Wednesday of this 7 days, he was diagnosed using a critical heart dilemma. On Friday, March fourteen, 2014 he had to possess a heart catherization and it was unachievable for us to go on our getaway. I identified as American Airways Buyer Service and was properly instructed “challenging luck”.
We have been Recurrent flyer buyers for more than 30 many years, and on the list of attractions for us to continue with the services are the perks you give to us and The great service We've got generally had in countless outings with AA. On Jan 29 2015, I identified as AA en Español to produce preparations and reserve two ticket with our miles for Feb 18th to March 2nd 2015 from Detroit, MI to Los Angels,CA. A pleasant Woman Ana Maria helped me with the many paper get the job done And that i did purchase all the additional costs with my Metropolis Charge card foe my partner and myself and Ana Maria instructed me that I will receive affirmation on my e mail, and gave me about the phone our two locator data. Properly, nowadays Once i termed once more due to the fact we did not get the knowledge on my e-mail, we have been informed to our surprise that only my husband experienced reservation and there was almost nothing on history for myself!
just an email apologizing for the inconvenience caused by the delayed flight would have been all I desired from anyone in your operations.
Dependant on this practical experience I'm able to only conclude that this practice appears to get business enterprise as usual for American Airways, especially right after witnessing symptoms about not eradicating cots from selected parts. How can an organization justify possessing above fifty Grown ups sleep on cots in an plane terminal? This need to be a priority for the Fire Marshals!
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On Jan 10th 2014, we had a return flight from Miami to Seattle. This was a immediate flight which ought to have been 6.five hrs. We boarded about 30 min late, only to hear with the captain that we had been still waiting for gas and still didn't have confirmation concerning when, but that it will take not less than twenty min to refuel. Eventually just after one hour within the airplane, we experienced refueled, only to listen to that an armrest was damaged and we were waiting for a fix. We had been within the system for 1.five hrs, just before take-off. WHY, would you board passengers on that prolonged of a flight In advance of refueling, especially site web not getting an ETA for the fuel?
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